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Thank you all for giving useful feedbacks for us to better improve our customer service as well as branding strategy.
So far 375 users has taken their valuable time to fullfil the format.
We are now showing the result as well as our determination to make changes accordingly!

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Top Channels for users to know Coolpad are:
Amazon:56.3%; Technical & News Website: 12.8%; Family and Friends: 9.3% ;Social Media:8.8%
Above top 4 Channels Count 87.2%.
Other Channels are:
Google Search & Ad.: 3.2%
Youtube Product Reviews: 4%
Forum: 2.4% (I wonder how come some users got to know Coolpad brand from its forum)
Radio + Newspaper + Magazine: 1.5%
Others: 1.6%


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For future advertisement channel:
Most of the current users wants to see our TV Ad/ Social Media/ Television Ad.
Youtube and Website ad. comes at 4th and 5th place.
Truely videos are more attractive that just pictures.

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____________________________________________________________
To All Coolpad Users,

Although we have been in mobile industry for over 23 years, but we justed started India Operation since last October. We understand that a new brand can't grow up without the support of its customers. Based on your needs, we founded this forum to communicate with our end users, working hard to answer queries and solve issues.
Particullarly on After Sales Issues, You may not know that:
  • After Sales Sections is the right place to report your complaints against service centres. We will step in accordingly to support our customers.
  • We provide the tax excluded price list for out of warrenty parts so that customers will not be charged more than they should.

We Aims to better understand India customers needs and see how much we can improve to bring Coolpad users the best experience before and after sales.Coolpad India Customer Cares Department, together with Marketing Department Conducts following survey.  
The link to consumer servey form: http://goo.gl/forms/Ley1N6GMRr
We Value your ideas and feedbacks and will certainly take action accordingly. Please take your precious 5 mins to fill this survey.

Thanks and Regards.

Customer Cares Department
PR & Marketing Department
Coolpad India


Rate

Number of participants 7Reputation +84 Coins +90 Contribution +96 Collapse Reason
sachinmallarapp + 2 + 4 + 2 Usefull
mpradeepme -4 -4 -4
ajay.victor + 10 + 10 + 10 Very nice
Siva + 16 + 16 + 16 Very nice
neoavi7 + 12 + 16 + 16 Usefull
VINIT KUMAR + 16 + 16 + 24 Usefull
yash@ + 32 + 32 + 32 Very nice

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Total of 127 replies on [[Result] Customer Cares Survey for Coolpad Users], last reply to 2017-12-28 08:25

adil91 Veteran Post Time 2016-4-13 20:50:08 | Show all posts
Submitted.
When Coolpad advertise don't forget to include slight information about the age of company and the revolutionary changes they have made in industry. As there are lot of new companies coming to India, people have to understand the value of Coolpad. They should not wrongly think it as just another Chinese company.

Rate

Number of participants 1Reputation +200 Coins +200 Contribution +200 Collapse Reason
Tigerfrancis + 200 + 200 + 200 Thanks for your valuable feedback!

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Vedant New Cool Post Time 2016-4-25 15:52:20 From the mobile phone | Show all posts
Edited by Vedant at 2016-4-25 15:54

Phone is really good, but company's lies ruining it!
Francis Wang promised to release sources in march but still sources isn't out yet,  this really a bad move!
How we trust you when you can't keep your promises!

rajamt.raj03 Super Moderator Post Time 2016-4-13 21:20:21 | Show all posts
Done admin and thanks for thinking about customer feeling

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Number of participants 1Reputation +200 Coins +200 Contribution +200 Collapse Reason
Tigerfrancis + 200 + 200 + 200 Thanks for your valuable feedback!

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Prajjwal Veteran Post Time 2016-4-13 18:56:06 From the mobile phone | Show all posts
coolpad should adverise

amit_das Veteran Post Time 2016-4-13 17:02:40 From the mobile phone | Show all posts
I support you!

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Number of participants 1Reputation +200 Coins +200 Contribution +200 Collapse Reason
Tigerfrancis + 200 + 200 + 200 Thanks Cool User!

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Devinder kumar Veteran Post Time 2016-4-13 17:33:47 | Show all posts



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Tigerfrancis + 200 + 200 + 200 Thanks for your feedback!

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Prajjwal Veteran Post Time 2016-4-13 17:50:58 From the mobile phone | Show all posts
did it

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Number of participants 1Reputation +200 Coins +200 Contribution +200 Collapse Reason
Tigerfrancis + 200 + 200 + 200 Thank you very much!

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H_K Veteran Post Time 2016-4-13 18:25:24 | Show all posts
Filled the survey form

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Number of participants 1Reputation +200 Coins +200 Contribution +200 Collapse Reason
Tigerfrancis + 200 + 200 + 200 Thanks for your valuable feedback!

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Prajjwal Veteran Post Time 2016-4-13 18:55:41 From the mobile phone | Show all posts
coolpad should advertise their device to tv so people gonne know about it  

Comments

H_K
Lucky man you got rating two times  Post Time 2016-4-14 15:12
H_K
Lucky man you got rating two times  Post Time 2016-4-14 15:12

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Tigerfrancis + 200 + 200 + 200 Thanks for your valuable feedback!

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palanicool Veteran Post Time 2016-4-13 20:30:17 From the mobile phone | Show all posts
Done

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Number of participants 1Reputation +200 Coins +200 Contribution +200 Collapse Reason
Tigerfrancis + 200 + 200 + 200 Thanks for your valuable feedback!

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naveenkssvs Veteran Post Time 2016-4-13 20:54:13 From the mobile phone | Show all posts
Done!

Comments

Nagpur is in big city in middle of india , But its so disappointing that service center is not available. Its definitely affect the sales. Of coolpad. So look forward to start service center in Nagpur  Post Time 2016-5-2 08:25
Nagpur is in big city in middle of india , But its so disappointing that service center is not available. Its definitely affect the sales. Of coolpad. So look forward to start service center in Nagpur  Post Time 2016-5-2 08:25

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Number of participants 1Reputation +200 Coins +200 Contribution +200 Collapse Reason
Tigerfrancis + 200 + 200 + 200 Thanks for your valuable feedback!

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aniesh1114 Senior Cool Post Time 2016-4-13 21:07:11 From the mobile phone | Show all posts
Nice idea. Filled it..

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Number of participants 1Reputation +200 Coins +200 Contribution +200 Collapse Reason
Tigerfrancis + 200 + 200 + 200 Thanks for your valuable feedback!

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Shawn Blaze Veteran Post Time 2016-4-13 21:14:57 From the mobile phone | Show all posts
Done

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Number of participants 1Reputation +200 Coins +200 Contribution +200 Collapse Reason
Tigerfrancis + 200 + 200 + 200 Thanks for your valuable feedback!

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mdmoeenajazkhan Veteran Post Time 2016-4-13 22:13:26 | Show all posts
Done

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Number of participants 1Reputation +200 Coins +200 Contribution +200 Collapse Reason
Tigerfrancis + 200 + 200 + 200 Thanks for your valuable feedback!

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BoNDKiLLeR Veteran Post Time 2016-4-13 22:43:30 | Show all posts
Edited by BoNDKiLLeR at 2016-4-13 22:49

I had been Coolpad fan since i hold it in my hands the day i bought it. But i became a Die Hard fan when i saw after sale support by coolpad team specially @Tigerfrancis @ena who helped me resolved my issue at the earliest.

Now to the point. Completed the Survey.

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Number of participants 1Reputation +200 Coins +200 Contribution +200 Collapse Reason
Tigerfrancis + 200 + 200 + 200 Thanks for your valuable feedback!

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